Privacy Policy

Effective Date: 13-12-2024
This Privacy Policy (“Policy”) outlines how Cream X Emirates (“Company”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information of users (“you”, “your”) through our website and services (collectively referred to as the “Platform”).

This document is an electronic record in terms of the Information Technology Act, 2000 and published in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Ownership and Consent

By accessing or using the Platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal data when you:

  • Register an account
  • Place an order
  • Submit a contact form or comment
  • Opt-in for newsletters

This includes:

  • Name, phone number, email address
  • Billing and shipping address
  • Payment details (processed via secure third-party gateways)
  • Account credentials and order history

2.2 Non-Personal/Usage Information

We automatically collect:

  • IP address, browser type, device ID
  • Operating system, referral URLs
  • Pages visited and time spent on site

2.3 Cookies and Tracking

We use cookies for:

  • Session management and user preferences
  • Analytics and performance monitoring
  • Remembering login details (if opted-in)

3. How We Use Your Information

We use the collected information for:

  • Order processing and delivery
  • Customer service and support
  • Sending order updates, offers, and newsletters (opt-in basis)
  • Platform maintenance, analytics, and fraud prevention
  • Legal compliance

4. Sharing of Information

We do not sell your personal data. We may share it with:

  • Trusted third parties: e.g., payment processors, logistics partners, hosting providers
  • Legal or regulatory authorities: where required by law or to protect our rights
  • Affiliates or branches: such as our Dubai operations for business continuity

5. User-Generated Content

When you leave a comment:

  • We collect your comment, IP address, and browser metadata
  • An anonymized string of your email may be used with Gravatar to show your profile image
  • Comments and media are publicly visible (location data from uploaded images may be extracted)

6. Data Security

We implement technical and organizational security measures to protect your data, including:

  • HTTPS encryption
  • Secure servers and firewalls
  • Access controls and password hashing

While we strive to secure your data, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on jurisdiction, you may request to:

  • Access or correct your personal data
  • Delete your account or request erasure of data (subject to legal obligations)
  • Opt-out of marketing communications via unsubscribe links or by contacting us

To exercise your rights, contact: legal@creamx.co.in

8. Data Retention

We retain your data:

  • For as long as your account is active
  • For order history and legal compliance
  • Comments and their metadata are retained indefinitely

You may edit or delete your profile details anytime, except the username.

9. International Data Transfers

If you are outside India, your information may be transferred to and processed in India or Dubai. By using our Platform, you consent to such transfers under applicable laws.

10. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be reflected with a revised effective date at the top of this document. Please review periodically.

11. Contact Us

For privacy-related concerns, please reach out via: