Terms & Conditions

  • This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  • This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandate the publication of the rules and regulations, privacy policy, and Terms of Use for access or usage of domain name [www.creamx.co.in] (“Website”), including its related mobile site and mobile application (collectively, the “Platform”).
  • Your use of the Platform and its services is governed by the following terms and conditions (“Terms of Use”) including any applicable policies. By transacting on the Platform or merely browsing, you enter into a binding agreement with the Platform Owner. Any terms proposed by you that conflict with these Terms shall have no effect.
  • For the purpose of these Terms of Use, wherever the context so requires, the terms “you”, “your” or “user” shall mean any natural or legal person accessing or using the Platform.
  • ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO THESE TERMS. PLEASE READ THEM CAREFULLY BEFORE PROCEEDING.

Use of Platform and Services

  • You must be at least 18 years old or have parental/guardian consent to use our Services.
  • You agree to provide true, accurate, and complete information during registration and are responsible for all actions via your account.
  • We reserve the right to update, modify, or replace any part of these Terms without prior notice. Please review periodically.

Product and Service Information

  • While we strive to ensure accurate product details, images, and prices, errors may occur. We do not guarantee accuracy or completeness of information.
  • All products are subject to availability and may be discontinued or repriced without notice.
  • Our products are not recommended for use by individuals below the age of 14 or pregnant women.

Orders and Payment

  • Orders are subject to acceptance and availability.
  • Payments must be completed at checkout via listed secure payment gateways.
  • We may cancel or refuse orders due to suspected fraud, errors, or unauthorized transactions.

Shipping and Delivery

  • Shipping costs and delivery timelines are mentioned at checkout and vary by location.
  • We are not liable for delays caused by courier services or incorrect address information provided by the user.

Returns and Refunds

  • Returns are accepted within 7 days for defective/damaged products with valid proof.
  • Refunds will be issued to the original payment method within 7-10 business days after approval.
  • Used or tampered products are not eligible unless found to be defective.

Intellectual Property

  • All content including logos, designs, text, and visuals on the Platform belongs to Cream X Emirates and is protected by applicable laws.
  • Any unauthorized use of our content is strictly prohibited.

Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages from use of the Platform or our products.
  • You must read all product descriptions and ingredient lists. We are not responsible for allergic reactions or side effects.

Third-Party Links

  • The Platform may contain links to third-party websites. Use of such links is at your own risk and governed by the respective third-party’s terms.

Indemnity

  • You agree to indemnify Cream X Emirates, its owners, and affiliates from any claims, liabilities, damages, or expenses arising from your use of the Platform or breach of these Terms.

Force Majeure

  • We shall not be liable for any delay or failure to perform obligations due to events beyond our control, including but not limited to natural disasters, war, or internet outages.

Governing Law and Dispute Resolution

  • These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kottayam, Kerala.

Contact Us

For questions, feedback, or complaints regarding these Terms:

Email: support@creamx.co.in

Phone: +91 97449 87640

Address: Cream X Emirates, Pampady, Kottayam, Kerala, India